Our Consultancy Service

Business Analysis and Project Management

Our rate for Business Analysis and Project Management is very competetive at £450 + VAT per day

"5 Day Lean Rapid Improvement Event" (RIE) £1000 + VAT per day

We specialise in delivering Business Analysis and Project Management Services to Public Sector organsisations, using Lean Six Sigma, DMAIC and Prince2 Methodology to eliminate waste in business processes.The Pareto Principle states that 20% of all potential projects will produce 80% of the potential benefits to the business. We will look at business processes where maximum impact savings can be achieved while also maintaining valuable outcomes for the citizens you serve. It’s better to have five projects in the 20% high-impact category than thirty projects spread across the Services.

Define

We will Define the project objectives:

  • Identify the voice of the customer and determine what is Critical to Quality (CTQ), what does the Customer actually want and provide the evidence in a Kano Model.
  • Project objective (specific, measurable, achievable, realistic and timetabled
  • Map the business process identifying the customer journey.
  • Value stream Map
    • We will run workshops to map the business processes of the service being improved. The workshop gives all team members a full appreciation for the inputs, outputs, controls, and value-added operations. We will provide you with end to end "as is" process maps and SIPOC Diagram's, identifying the full customer journey.

      Measure

      We will identify appropriate process data from the workshops and test its reliability to identify Variation and Lean Wastes. We will also apply appropriate measures of performance to your process linked to the Critical to Quality.

      The goal of the Measure phase of a Six Sigma DMAIC project is to get as much information as possible on the current process so as to fully understand both how it works and how well it works. This entails three key tasks: creating a detailed process map, gathering baseline data and summarizing and analyzing the data.

      The focus of data collection should be in gathering data that helps to describe the problem, as well as uncovering any factors that provide clues about how, when, where, or in what circumstances the problem occurs or worsened.

      Data analysis during the DMAIC Measure phase involves creating graphs and charts that provide a visual representation of the data, including trends over time. The type of data will determine the type of visual tool that is used.

      A first step often involves graphing the data over time, by using a time series plot or control chart. The role of a time plot is to provide visual information about changes in a process over time, including trends and overall amount of variation. If a grouping factor such as department or product was tracked, it is also beneficial to create a stratified time plot, to see if the overall pattern over time differs for the different groups

      Some of the Measurement tools we will use:
       

      • Parato analysis
      • Run charts
      • Control charts

        • Analyse

          The goal of the DMAIC Analyse phase is to identify potential root causes for the process problem being addressed and then confirm actual root causes with data.

          Having completed the Measure phase, we will already have established a clear problem statement which specifies what the problem is and under what circumstances it occurs. We will have gathered and analysed data to establish the baseline performance of the process, relative to the Critical to Quality measures (CTQs) established based on customer input.

          The question that the Analyse phase seeks to answer is “why is this problem occurring?” Another way to ask it is, “What is the cause of the problem?” It is not possible to make improvements to the process until the causal factors are identified.

          We will use Lean Six Sigma analysis tools such as:

          • Cause and effect analysis
          • 5 Why Analysis
          • Failure mode and effects analysis
          • Parato Analysis
            • At the end of the Analyse phase, we will have at least one confirmed hypothesis regarding the root causes of the problem the project aims to resolve. Once the root cause is known, action can be taken in the Improve phase to counter it.

              Improve

              The goal of the DMAIC Improve phase is to identify a solution to the problem that the project aims to address. This involves brainstorming potential solutions, selection solutions to test and evaluating the results of the implemented solutions. We might recommend a pilot implementation is conducted prior to a full-scale rollout of improvements. We will look at potentially using technology to improve the process, including Case Management, EDRM, Workflow and Mobile technology solutions.

              Tools we will use to improve the process are:

              • "Mistake Proofing" (Poke Yoke) its purpose is to eliminate product defects by preventing, correcting, or drawing attention to human errors as they occur
              • Variation Reduction - too much variation in the process leads to poor service and is very costly.
              • Applying lean tools to eliminate process waste
              • Identify and improve Takt Time
                • Control

                  The primary objective of the DMAIC Control phase is to ensure that the gains obtained during the project, Improve and are maintained long after the project has ended. To that end, it is necessary to standardise and document procedures, make sure all employees are trained and communicate the project’s results. In addition, we will create "to be" process maps, a Standard Operating Procedure (SOP) and Audit Plans for ongoing monitoring of the process and for reacting to any problems that arise.

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